Privacy & Policy — M.R. JEWELLERS

1. Introduction

Welcome to M.R. JEWELLERS (referred to as "we", "us", or "our"). We are committed to protecting your privacy and maintaining the trust you place in us. This Privacy & Policy describes what information we collect, how we use it, who we share it with, and your choices regarding that information.

2. Information We Collect

We collect information to provide and improve our services, help you purchase and care for jewelry, and deliver a personalized experience.

• Personal Information: name, email address, phone number, shipping/billing address, and purchase details when you place an order or contact us.
• Account Data: account creation details, order history, wishlists, and communication preferences.
• Payment Information: payment card details are processed securely via our payment partners — we do not store full card numbers on our servers.
• Device & Usage Data: IP address, browser type, pages visited, and other analytics collected via cookies and similar technologies.

3. How We Use Your Information

We use your information for purposes including:

• Processing and fulfilling orders, returns, and exchanges.
• Personalizing product recommendations and marketing (with your consent where required).
• Providing customer support, warranty, and after-sales services (polishing, repairs, certification assistance).
• Detecting and preventing fraud and illegal activity.
• Complying with legal obligations and maintaining records.

4. Cookies & Tracking

We use cookies and similar tracking technologies to improve site performance, remember preferences, and show relevant offers. You can control or block cookies via your browser settings, but some features of the site may not function properly if cookies are disabled.

5. Sharing & Disclosure

We may share your information in limited circumstances:

• With trusted third-party service providers (payment processors, delivery partners, analytics providers) who help operate our business — only as necessary and under confidentiality obligations.
• To comply with laws, or respond to lawful requests by public authorities.
• In connection with a business transfer, merger, or sale — with notice and safeguards for your data where required by law.

6. Data Security

We implement industry-standard technical and organizational measures to protect personal data. While we strive to keep your data secure, no online system can be guaranteed 100% secure — please help by using strong, unique passwords and contacting us if you suspect any unauthorized activity.

7. Your Rights & Choices

Depending on your location and applicable law, you may have rights including:

• Accessing the personal data we hold about you.
• Requesting correction or deletion of your data (subject to legal and contractual limitations).
• Opting out of marketing communications at any time via unsubscribe links or by contacting us.
• Requesting restriction or portability of your data where supported by law.

To exercise these rights, please contact us using the details below. We will respond within a reasonable time and as required by law.

8. Children

Our services are not directed to children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us to request deletion.

9. Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the data type and our legitimate business needs.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing personal information.

11. Updates to This Policy

We may update this Privacy & Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify you. Please review this page periodically.