Terms & Conditions — M.R. JEWELLERS

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of the website and services provided by M.R. JEWELLERS ("we", "us", "our"). By browsing or placing an order, you agree to these Terms. If you do not agree, please do not use the site or place an order.

2. Definitions

1. "Customer" means any person or entity placing an order on the website or in-store.
2. "Products" means jewelry items, accessories, certificates, and related goods sold by M.R. JEWELLERS.
3. "Order" means a purchase request placed by the Customer and accepted by M.R. JEWELLERS.

3. Orders & Acceptance

1. All orders placed online are subject to acceptance by us. Acceptance occurs when we send an order confirmation email or when the item is dispatched.
2. We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, suspected fraud, or inability to obtain authorization for payment.

4. Pricing & Payment

1. Prices displayed on the site include applicable taxes unless stated otherwise. Prices are subject to change without prior notice.
2. Payment must be made at the time of purchase via the payment methods provided. We use third-party payment processors; card details are handled by those partners and are not stored by us.
3. In the event of a pricing error, we reserve the right to cancel orders and refund any amount paid.

5. Delivery & Shipping

1. Delivery timelines are estimates only. We are not responsible for delays caused by carriers, customs, or events beyond our control.
2. Risk of loss or damage passes to the Customer upon delivery. Customers should inspect items upon receipt and report any damage immediately.

6. Returns, Exchanges & Refunds

1. We accept returns and exchanges only as per our returns policy. Personalized or custom-made items may not be eligible for returns unless faulty.
2. To request a return or repair, please contact our customer service within the stipulated period along with proof of purchase and product condition details.
3. Refunds, when applicable, will be processed using the original payment method after inspection of the returned item.

7. Warranties & Certifications

1. All gold items are BIS hallmarked where applicable, and diamonds come with certifications when specified. Certificates are subject to availability and product type.
2. We warrant that our products conform to the descriptions provided on the site. Warranties do not cover normal wear and tear or misuse.

8. Intellectual Property

All content on the website including images, designs, text, logos, and trademarks are the intellectual property of M.R. JEWELLERS or its licensors. You may not reproduce, distribute, or create derivative works without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, M.R. JEWELLERS will not be liable for indirect, incidental, or consequential losses arising from your use of the website or purchase of products. Our total liability for direct losses will be limited to the purchase price of the relevant product.

10. Force Majeure

We will not be liable for failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, or governmental actions.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts in the state where our registered office is located.

12. Amendments

We may update these Terms from time to time. Changes will be effective when posted on this page with an updated "Last Updated" date. Continued use of the site after changes constitutes acceptance of the revised Terms.